Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or Canadian nationally observed holidays.
Local delivery is provided by a local courier service AKA, The TWISTED SISTERS :) Please note items are left at the door when the residence is unavailable to receive the shipment.
Will I be charged sales taxes ?
Tax charges are based on applicable federal, provincial and harmonized sales tax rates based on the delivery address of your order. Sales tax will also be applied to the shipping and handling charges where required. If you return an item for an exchange, you will also receive it on the tax you paid on that item. You will not receive it for the sales tax you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.
Refunds & Exchanges:
Something you ordered not quite right? Please contact us for instructions on how to send your items back and return the items to us within 14 days with original receipt and tags attached. You will receive a store credit for the full value of the returned item, less ship costs, to use on future purchases with us. The best thing is your credit never expires and we are always adding new and exciting things to our shop.
We require you use a traceable and insured shipping method. Please mail your return to the following address.
Twisted Sisters boutik Inc
ATTN: RETURNS DEPARTMENT
175 Water Street
St. John's, NL
Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
Twisted Sisters boutik is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
Something I just ordered at full price is now on sale! Can I take advantage of the sale price?
Sure Thing! If this occurs, reach out to us, and we'll issue you the price difference in store credit, providing:
* Your order was placed within 7 days of the item(s) going on sale.
* You purchased the item(s) at the original price. We cannot offer further markdowns on sale merchandise.